Fix a problem
When something does not work as it should.
- Fix sync problemsYour changes do not reach another device, or the sidebar says Sync error or changes waiting. Read the status, then run the checks in order.
- Fix reminders that do not ringA task or habit reminder did not show up. Check the reminder, the device switch, the permission, quiet hours and what your platform can do when Prior is closed.
- Update PriorCheck which version you run and install the latest on desktop, Android or the web. Includes what to do when the update fails or the app asks you to update.
- Fix Prior when it will not openPrior shows a blank window, closes at once, stays on the loading screen or says Something went wrong. Checks for the web, desktop and Android, in order.
- Fix a wrong date or time on your devicePrior warns you when your device clock is more than 5 minutes off and corrects the time of your changes. What a wrong clock does, and how to fix it.
- Fix sign-in problemsYou cannot sign in, the reset email does not arrive, Google sign-in fails or the 6-digit code is refused. Find your case and try the fix.
- Fix a payment problemA payment failed, checkout will not open, you paid but still see Free, or you were charged and did not expect it. What to check and when to write to support.
- Get help and send your logsWrite to support with what you did and what you saw, and attach the diagnostic log from Settings → Diagnostics. Here is what it holds and how to send it.
Still stuck?
Write to us. A person answers, usually within a day.