Manage your subscription

Change plan or billing period, update your card, read your invoices or cancel, all from Settings → Subscription. Cancelling keeps your plan until the period ends.

Your subscription lives in Settings → Subscription. The page shows where you stand, and every change opens Stripe's customer portal on the right step, so you never retype anything. Prior never sees your card number.

#What the page shows

• Your plan, its price (for example "€8 / month") and a label: Free, Free trial, Active, Ending, Payment failed, Offered or Team seat.
• The next payment: "Next payment: {amount} on {date}". During a trial, the days left instead.
• Usage and limits: the assistant tokens used this month and when they reset, the people per shared project and the shared projects your plan allows.
• Payment method: for example "Visa ending in 4242", with its expiry.
• Billing history and, for a Team plan, your seats.
• Cancellation.

#Change plan or billing period

Stripe shows the price difference before you confirm and prorates it on your next invoice. Moving to Free is done by cancelling (below). For Team, change the number of seats in the Team seats section, not in the portal.

#Update your card

Choose Update next to your payment method. If your last payment failed, the page says "The last payment failed. Update your card to keep your plan." and offers Update my card.

#Cancel

Cancelling stops the renewal and keeps your plan until the end of the period you paid for. The page then reads "Your Pro plan stays until {date}. After that you move to Free and keep all your data." and you get an email with the same date. To change your mind, choose Keep my subscription any time before that date.

When the period ends, you are on Free. Your tasks, projects, notes and settings stay as they are, and only the Pro features stop: see Plans and prices.

#Billing details and invoices

Billing portal opens Stripe's home page for your subscription, where you can see your invoices and change your billing email, address and tax ID. Prior's own Billing history lists the latest invoices. See Find and download your invoices.

#Back from Stripe

On the web the portal opens in the same tab. The desktop and Android apps open it in your browser. When you come back, to the tab or to the app window, Prior asks Stripe for the latest state and the page updates within seconds. If it still shows the old plan, reload the page or restart the app.

#Good to know

• Plan changes between paid plans are prorated. A price change on your subscription is announced by email at least 30 days before the renewal it applies to.
• A plan Offered by Prior or a Team seat from someone else has no card or invoices to manage.
• Only the owner of a Team subscription can change its seats.
• If something does not look right, see Fix a payment problem.

Updated 5 November 2026